Reference

How ckkk444 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and move through the platform.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access your dataClear retention periodsContact us any time
ckkk444 How ckkk444 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how we have handled your personal details, reach out through any of the channels below. For payment-related privacy questions — such as how your bKash or Nagad transaction records are stored — our account support team can walk you through the specifics. We aim to respond to all privacy requests within a reasonable period.

Team online

Live Chat

Start a chat session directly from the platform. Available for account holders in supported regions. Identify yourself with your registered mobile number.

Email Support

Send your privacy request or data query to our support email. Include your registered name and the mobile number linked to your bKash, Nagad or Rocket wallet.

Account Help Centre

Log in and visit the Help section to submit a formal data request. This route creates a ticket with a reference number so you can track the response.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We have built our data practices around the reality of mobile-first account use in Bangladesh. Most of our account holders access the platform on a phone and top up via bKash, Nagad or Rocket — so the data we handle is tied closely to mobile sessions and wallet transactions. Here is how we manage each area.

Account Security

Login sessions use OTP verification tied to your registered mobile number. Unusual activity from an unrecognised device triggers an additional check before access is granted.

Cookies and Session Data

We use session cookies to keep you logged in across pages and to remember your preferred deposit method — bKash, Nagad or Rocket — so you do not have to re-select it each visit.

Data Retention

We keep your account data for as long as your account remains active and for a defined period after closure, as required by applicable rules in eligible regions. You can request details of the exact retention period.

Requesting Changes

You can ask us to correct inaccurate data, restrict how we process your information, or delete your account records. Submit the request via live chat or the Help Centre ticket system.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about data, account privacy and payment records. If your question is not here, the support team can help via live chat or the Help Centre.

We collect your name, mobile number, email address and the device information used at registration. Payment activity via bKash, Nagad or Rocket is recorded as transaction references only.

We store only the transaction reference and amount needed to match your deposit to your account. Your mobile banking PIN and wallet credentials are never stored or visible to us.

Yes. Submit a data access request through the Help Centre or via live chat. Include your registered mobile number and we will compile your account data record.

Contact support through live chat or email, confirm your identity with your registered number, and state clearly that you want your account data deleted. We will process it within a reasonable timeframe.

We do not sell your data or share it with advertisers. Payment processors like bKash, Nagad and Rocket receive only what is needed to complete a transaction — nothing more.

Cookies keep your session active and remember your preferred wallet so the deposit flow is quicker on return visits. You can manage cookie preferences through your browser settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.